Complaints

1. Where to complain

Email hello@projectyousa.com with the subject "Complaint". Phone: (to be published).

2. What to include

• Your name and the email of your account.
• What happened, and when.
• The date and plan of your purchase, if it is about a payment.
• What you would like us to do.

3. What happens next

• We confirm we received your complaint within 2 working days.
• We look into it and reply with our decision within 7 days. If it needs longer, we tell you why and when you will hear from us, and we answer within 15 days at most.
• We keep a record of every complaint and its answer.

4. If you are not satisfied

You can complain to the Ministry of Commerce through the Balagh Tejari app, by calling 1900, or at mc.gov.sa.

5. Complaints about your personal data

Write to us first. If you are not satisfied, you can complain to the Saudi Data and Artificial Intelligence Authority (SDAIA) at sdaia.gov.sa, within 90 days of the incident.